How to send voting reminders and resend keys

How many reminders you get

Every feature is on every plan with one exception: reminders. Free elections, up to 20 voters, include 1 reminder. Paid elections include up to 5, no more than one every 24 hours. A 21-voter election costs $10 flat, so even a small paid election gets all 5. See pricing.

How to send voting reminders

1. Open the election's dashboard while voting is open.
2. In the Next step card, click Send reminder to N, where N is how many members it reaches.
3. Confirm. Your invitation goes again, by email or text message, to each voter who hasn't voted. Voters who have voted get nothing.
4. The reminder is recorded in the audit log. In a paid election, the next one is available 24 hours later.

There is no separate reminder message: a reminder is your invitation, sent again. Write it on the Invitations step so it reads well both times, with [Deadline] in it so voters see when voting closes.

A reminder reaches the voters on your list who have an email address or phone number. Keys you hand out, and voters you add with spare keys, get no reminder. If no one who hasn't voted can be reached, the reminder isn't sent and isn't used up.

For wording that gets opened, read how to write election notifications. Our voter notifications page lists every tag.

When to send reminders

Spread reminders across the voting window and keep one for the final day.

How to resend a voter's key

1. Open the live election and go to the Voters tab.
2. Find the voter: search for their label, Ballot ID, email or the first 4 characters of their key.
3. Click ⋯ in their row, then Resend invitation email or Resend invitation text.
4. Tell the voter to look for the message, including in spam.

Resend sends the same key again. It does not create a new key, so an earlier copy of the link still works until the voter submits a ballot. You can resend each voter's email once and text message once, while voting is open.

Resending cannot fix a wrong address, because the voter list locks at launch, so check addresses before you launch. If you reserved spare keys, you can give that member a new key instead: see spare keys for latecomers.

When the voting email lands in spam

When a voter says the email never arrived, start with spam. Ask them to:

• Search their inbox, spam and junk folders for the election name
• Check any other tabs their email app sorts mail into
• Ask their IT team about a work address, since corporate filters can block election email

A voter who has their 16-character key can also enter it at app.electionchamp.com/vote/. Send voters to how to vote for the full steps.